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Amazon.com's customer reviews no longer display in search results, but they do in other browsers like Safari. I've deleted cookies, no luck.

lanntair
lanntair
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I believe this problem started when I tried to change the font display so that they are a bit larger, under Firefox-->Preferences-->Content.

Then I noticed that when I do a search on Amazon, the items no longer display the 5-star customer review summary. This is displayed correctly when I use Safari. In Firefox, it looks like the "tile" for each item is being cut off at the bottom, where the 5 star rating would normally appear.

I've tried resetting the fonts to the default, deleting all cookies, even deleting and reinstalling Firefox. No luck.

I believe this problem started when I tried to change the font display so that they are a bit larger, under Firefox-->Preferences-->Content. Then I noticed that when I do a search on Amazon, the items no longer display the 5-star customer review summary. This is displayed correctly when I use Safari. In Firefox, it looks like the "tile" for each item is being cut off at the bottom, where the 5 star rating would normally appear. I've tried resetting the fonts to the default, deleting all cookies, even deleting and reinstalling Firefox. No luck.

All Replies (2)

Wesley Branton
Wesley Branton
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In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

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Thank you!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I wasn't seeing the stars either, so I cleared all my Amazon cookies and tried again. Still nothing. But when I created a new Firefox profile, it worked. Then when I returned to my regular profile, it worked there. Hmmm... Amazon is constantly fiddling with its site to encourage us to buy more. This could be an ongoing experiment; we may never know.