Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I doqnloaded a new Mozilla and it doesn't repond when I try to open a new tab.

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 29 views
  • آخر ردّ كتبه cor-el

more options

The browser opened a new tab for the troubleshooter but when I try to open a tab nothing happens.

The browser opened a new tab for the troubleshooter but when I try to open a tab nothing happens.

الحل المُختار

Any idea where you picked up the Sammsoft Toolbar extension? A web search indicates that it could be unwanted software.

Try disabling it here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If a link appears above the extension after disabling, click that to restart Firefox and complete the process.

Does that make any difference with your new tab button?

Other resources:

Read this answer in context 👍 1

All Replies (2)

more options

الحل المُختار

Any idea where you picked up the Sammsoft Toolbar extension? A web search indicates that it could be unwanted software.

Try disabling it here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If a link appears above the extension after disabling, click that to restart Firefox and complete the process.

Does that make any difference with your new tab button?

Other resources:

more options

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).


Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)