Shockwave locks up Firefox.
Windows XP, latest Firefox version. Shockwave locks up browser.
All Replies (2)
Hello,
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This is some standard guidance that addresses the most common issues. I'm sure you've seen some of it before, but just in case:
(1) If you use any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here and restart:
orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode -- not applicable to Windows XP
See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?