This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot start firefox

TwistiesNOTguns
TwistiesNOTguns
more options

Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018

firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling.

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	24.0.0.5001
 Application Timestamp:	522fd29f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000005
 Exception Offset:	0002e04e
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	3081
 Additional Information 1:	e8ad
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	e8ad
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863
Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018 firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling. Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000005 Exception Offset: 0002e04e OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

الحل المُختار

Try disabling BitGuard.

Read this answer in context 👍 3

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

الحل المُختار

Try disabling BitGuard.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is a problem with Bitguard as posted above and will be addressed in a future Firefox version.

Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

TwistiesNOTguns
TwistiesNOTguns صاحب السؤال
more options

wow. well that couldn't have been easier! worked a treat thanks!