On wsj.com the <Print> icon is missing. This doesn't happen on Safari or Chrome.
On wsj.com the <Print> icon is missing, so I can't format the article for printing. This doesn't happen on Safari or Chrome. WSJ support says they don't yet support this function on Firefox 25.0. It used to work on previous versions of Firefox. You are my default browser, but I won't be able to keep it that way if this persists.
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Is there a page with this problem that a volunteer could view that doesn't require an account?
What was the last version of Firefox that had a button to load the print-optimized layout?
Are there any errors or warnings that are related to this print issue showing in the Web Console (Tools > Web Developer; Command+Shift+K)?
I was unable to find any such warnings. However, I did speak to the Wall Street Journal support and they indicated that they did not yet support this functionality on Firefox 24.0 or 25.0.
Nor such problem on IE or Safari.
Thanks for your help. If you go to WSJ.com and find an article that does not have a key next to it it would be generally available to the public. Try that first. While I'm not certain, I think that version 23.0 had that functionality.
Works here.
The page code shows that the toolbar is in a section with this comment header:
<!-- module shareTools --> .... <li class="stList-i stI-print"><a class="icn-print" href="#"><span class="icn"></span>Print</a></li>
It seems to work in Firefox 24 and 25 on Windows 7 for me, a not-logged-in user. (Screen shots from Firefox 24 attached)
From what I can see, the style of the page is determined by the URL. To see whether the print format script is running for you, could you try manually editing the URL in the address bar (i.e., delete the original query string starting with ? and replace it with #printMode and press Enter to load). I've bolded the relevant parts:
Regular Layout: http://online.wsj.com/news/articles/SB10001424052702303482504579177491399001678?mod=Tech_newsreel_2
Print Layout: http://online.wsj.com/news/articles/SB10001424052702303482504579177491399001678#printMode
Does that work, or does it still look the same?
