This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get videoos to play on this computer. I downloaded Firefox Sunday.

msgsag
msgsag
more options

I have a new Macbook Air. I downloaded Firefox in order to view coarse work. The videos will not open - the message I get is "Loding the player" I downloaded Java, tried disable other plugins - help. It worked fine on my other devices - IMac and Macbook Pro. Something must be wrong with how I downloaded this browser. Help!!

I have a new Macbook Air. I downloaded Firefox in order to view coarse work. The videos will not open - the message I get is "Loding the player" I downloaded Java, tried disable other plugins - help. It worked fine on my other devices - IMac and Macbook Pro. Something must be wrong with how I downloaded this browser. Help!!

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Many sites use the Adobe Flash Player for videos. If you haven't downloaded it yet, you can get it here: http://get.adobe.com/flashplayer/ -- note: be careful to uncheck any unwanted extras offered during the download/install process.

If Flash already is installed, is it set to "Never Activate"? You can check on the Add-ons page:

Tools menu > Add-ons > in the left column click Plugins