Firefox crashes
mozilla firefox crashes randomly and quite frequently. I have reinstalled fresh copy of mozilla and updated all plugins. ID: e20ef0f0-91d4-437d-82a1-dc4242131108
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report ID's that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
That is a problem with Garbage Collection (GC) and those problems are usually not easy to solve.
They can come up at any time, usually by referring to memory that if no longer allocated and had been freed.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Thanks. Will try this one. Happens frequently for me.