This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep being asked to upgrade, yet nothing happens - just spins and then am told I have the latest version - which is it?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه ideato

emandinach
emandinach
more options

A few times a day, I am notified to update Firefox. If I say yes, then I get the message - trying to connect to the upgrade server and nothing ever happens. It just spins and spins. If I go to the Firefox site and try and upgrade, it says I have the latest version. I am running 24.0. So which is it. The upgrade says go to 25.0. I am getting tired of the prompts to upgrade and can't. Please advise.

A few times a day, I am notified to update Firefox. If I say yes, then I get the message - trying to connect to the upgrade server and nothing ever happens. It just spins and spins. If I go to the Firefox site and try and upgrade, it says I have the latest version. I am running 24.0. So which is it. The upgrade says go to 25.0. I am getting tired of the prompts to upgrade and can't. Please advise.

All Replies (2)

kobe
kobe
more options

You can try to just download over the existing version (in another browser) and install on top of firefox, and its a upgrade.

Also see: Update Firefox to the latest release

ideato
ideato
more options

Hello emandinach, if you have problem with update firefox the better way is to download and install the new version.

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you