My Javascript isn't working
I'm trying to upload a gallery into Pixieset and it won't let me - I believe this is a JavaScript issue, because Facebook is also telling me that my JavaScript isn't working. I've been to the add-ons page in the Firefox Tool menu, there are no options there for me to fix it. It also says that Adobe Acrobat needs to be updated, but then I go to update it and I'm told that it's blocked and then a whole run-around happens... how do I fix this? I updated to the latest version {Firefox 25.0.1} which says that Javascript is supposed to run automatically, but it didn't fix the problem.
All Replies (3)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
I have this problem as well,
Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Name: Adblock Plus
Version: 2.4.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Bluhell Firewall
Version: 2.0
Enabled: true
ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED}
Name: NoScript
Version: 2.6.8.13
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Tumblr Savior
Version: 0.4.10
Enabled: true
ID: jid1-W5guVoyeUR0uBg@jetpack
Name: Skype Click to Call
Version: 6.13.0.13771
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage: https://www.facebook.com/
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
extensions.lastAppVersion: 26.0
font.internaluseonly.changed: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1391857913
places.history.expiration.transient_current_max_pages: 80230
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1389991997
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: ATI Mobility Radeon HD 5650
Adapter Drivers: atiumdag atidxx32 atidxx32 atiumdva
Adapter RAM: 1024
Device ID: 0x68c1
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled: false (6.1.7600.16972)
Driver Date: 11-11-2009
Driver Version: 8.672.3.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5650 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1
Modified by cor-el
If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content on those pages.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.