Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't reinstall firefox, I get the "profile cannot be loaded" error and no solution I've found works. The /appdata/roaming/mozilla folder is inaccessible.

  • 1 (رد واحد)
  • 2 have this problem
  • 4 views
  • آخر ردّ كتبه fuzzspanden

more options

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

الحل المُختار

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.