This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 5 views
  • آخر ردّ كتبه cor-el

capeavionics
capeavionics
more options 
bp-a4b8430b-de3d-46cf-8784-eeb3d2140105 05/01/2014 10:57 
bp-1e85cf8e-7281-4e15-ace9-385022140105 05/01/2014 09:37 
bp-ea7ca92b-d07d-4f34-8c2a-33b962140105 05/01/2014 09:30 
bp-84555d45-5941-4280-ac39-154702140105 05/01/2014 09:28 
aee653c7-fa2f-4d76-a7e1-d1afc51a50f9 05/01/2014 09:04 
2823bb44-31cf-41e9-b2d3-e4006ad65d06 05/01/2014 09:02 
bp-54978722-5feb-40cc-b22a-cf7472140105 05/01/2014 08:55 
bp-0de06f65-32ca-4f9e-891f-a73d32140105 05/01/2014 08:47 
bp-7377de83-5c60-4fef-bb42-854302140105 05/01/2014 08:43 
2c937f74-4c9a-44a5-af1c-1f0f2ed41b8f 05/01/2014 00:14 
bp-b9aa4266-5c5a-46ef-8591-a1dc92140104 04/01/2014 23:38 
bp-833716ca-caa0-40e6-82dd-31a722140104 04/01/2014 20:36 
bp-ee801986-2488-4e43-bdd1-11a282140104 04/01/2014 20:35 
bp-56fada4a-98eb-40f7-89c2-ce71b2140104 04/01/2014 18:14 
bp-5e3b500a-b147-4675-b0a5-356332140104 04/01/2014 16:18 
bp-656c6e5b-2db6-47bf-878e-45c672140104 04/01/2014 16:13 
385bd3d9-89f9-4ffd-ac4a-98d9e16c40f2 04/01/2014 15:21 
bp-e5fdd07c-d1bc-4c83-97be-509112140104 04/01/2014 13:15 
bp-34fd4177-1cd8-4382-8ec8-6b8ef2140104 04/01/2014 12:40 
bp-7d4af297-467a-4bcc-8fda-443302140104 04/01/2014 12:34 
bp-9ef6fd54-b632-4136-bec6-f7add2140104 04/01/2014 09:04 
bp-6465af91-b7f7-4d2e-addd-b348b2140104 04/01/2014 08:01

Help My FF crashes every 5 minutes - sometimes even more Here is a list of recent about:crashes

<pre> bp-a4b8430b-de3d-46cf-8784-eeb3d2140105 05/01/2014 10:57 bp-1e85cf8e-7281-4e15-ace9-385022140105 05/01/2014 09:37 bp-ea7ca92b-d07d-4f34-8c2a-33b962140105 05/01/2014 09:30 bp-84555d45-5941-4280-ac39-154702140105 05/01/2014 09:28 aee653c7-fa2f-4d76-a7e1-d1afc51a50f9 05/01/2014 09:04 2823bb44-31cf-41e9-b2d3-e4006ad65d06 05/01/2014 09:02 bp-54978722-5feb-40cc-b22a-cf7472140105 05/01/2014 08:55 bp-0de06f65-32ca-4f9e-891f-a73d32140105 05/01/2014 08:47 bp-7377de83-5c60-4fef-bb42-854302140105 05/01/2014 08:43 2c937f74-4c9a-44a5-af1c-1f0f2ed41b8f 05/01/2014 00:14 bp-b9aa4266-5c5a-46ef-8591-a1dc92140104 04/01/2014 23:38 bp-833716ca-caa0-40e6-82dd-31a722140104 04/01/2014 20:36 bp-ee801986-2488-4e43-bdd1-11a282140104 04/01/2014 20:35 bp-56fada4a-98eb-40f7-89c2-ce71b2140104 04/01/2014 18:14 bp-5e3b500a-b147-4675-b0a5-356332140104 04/01/2014 16:18 bp-656c6e5b-2db6-47bf-878e-45c672140104 04/01/2014 16:13 385bd3d9-89f9-4ffd-ac4a-98d9e16c40f2 04/01/2014 15:21 bp-e5fdd07c-d1bc-4c83-97be-509112140104 04/01/2014 13:15 bp-34fd4177-1cd8-4382-8ec8-6b8ef2140104 04/01/2014 12:40 bp-7d4af297-467a-4bcc-8fda-443302140104 04/01/2014 12:34 bp-9ef6fd54-b632-4136-bec6-f7add2140104 04/01/2014 09:04 bp-6465af91-b7f7-4d2e-addd-b348b2140104 04/01/2014 08:01 </pre> Help My FF crashes every 5 minutes - sometimes even more Here is a list of recent about:crashes

Modified by cor-el

All Replies (2)

John99
John99
more options

Hi apeavionics,

Sorry not sure the exact reason but if you try in safe mode and with all plugins disabled and then paste in another 3 or 4 Crash IDs maybe that will help (It could even prevent the crashes).

  1. Try Firefox in safe mode,and with all plugns disabled. See:
    Diagnose Firefox issues using Troubleshoot Mode
    Disable or remove Add-ons_how-to-disable-plugins
  2. If that fails to help try again from safe mode but this time with a new additional clean profile.
    Profile Manager - Create, remove or switch Firefox profiles_creating-a-profile
  3. Please post back with how you get on. If crashes continue please paste another 3 or 4 crash report IDs in to your reply.
    • Please confirm (or otherwise) that the Crash IDs were from safe mode and with plugins disabled.

For forum cross referencing purposes

  • Reports for Your Crash report IDs
    1. bp-a4b8430b-de3d-46cf-8784-eeb3d2140105
      bp-1e85cf8e-7281-4e15-ace9-385022140105
      bp-ea7ca92b-d07d-4f34-8c2a-33b962140105
      bp-84555d45-5941-4280-ac39-154702140105
      ....
    2. bp-54978722-5feb-40cc-b22a-cf7472140105
    3. bp-b9aa4266-5c5a-46ef-8591-a1dc92140104
      bp-ee801986-2488-4e43-bdd1-11a282140104
      bp-56fada4a-98eb-40f7-89c2-ce71b2140104
      .....
  • Crash
    1. Signature: nsTArrayElementTraits<unsigned char>::Construct<unsigned int>(unsigned char*, unsigned int const&)
    2. nsTextFrame::GetTrimmedOffsets(nsTextFragment const*, bool)
    3. Signature: memcpy | nsTArray_Impl<unsigned int, nsTArrayInfallibleAllocator>::AppendElements<unsigned int>(unsigned int const*, unsigned int)
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This looks like a problem with the phishing protection database (mozilla::safebrowsing).

You can try to delete (or rename) the safebrowsing folder in the parent location of the disk cache.
You can find the location of the disk cache on the about:cache page, open this page via the location bar, and go up one level (i.e. remove the trailing Cache part).