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mailto: link not working from a particular website but works from others

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the mailto: links on my website are not working in firefox v26.0 but other sites mailto links work perfectly well and open gmail has i would expect them to. i know the links on my site are working has i have tested them in chrome and work has expected so the issue is purely within firefox.

Can anyone give me any clues

the mailto: links on my website are not working in firefox v26.0 but other sites mailto links work perfectly well and open gmail has i would expect them to. i know the links on my site are working has i have tested them in chrome and work has expected so the issue is purely within firefox. Can anyone give me any clues

All Replies (14)

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Can you post a link to a publicly accessible page that doesn't require authentication (signing on) or post the code that you used?

Do you see the mailto link in the usual pop-up at the bottom of the Firefox window if you hover this link?

You can also check the page source for tags marked with red code, hovering such a tag shows a tooltip.

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This is the page in question http://www.ww2group.co.uk/ContactUs.htm

Yes i can see the mailto link in the bottom left corner

I have just tried the links again by loading the above page directly and the links work fine but not if i go to the site and then load the page, if you get my meaning.

not sure what you mean by you last part of your answer

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Oh wait, so you're saying that the Gmail new message will not work in the frame but it will work when it has the full tab to itself, either in the same or in a new tab? You might need to add target="_blank" or target="_top" in that case.

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Does it make a difference if you use a link with the www.prefix or without it?

I notice that the mailto links do not have the www. prefix: webmaster@ww2group.co.uk

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

You can try to "Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
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Yes, I see this in the browser console after clicking the mailto link within the frame:

Load denied by X-Frame-Options: https://mail.google.com/mail/?view=cm&fs=1&tf=1&source=mailto&to=enquiries@ww2group.co.uk does not permit cross-origin framing.

It's curious that Google's own browser does not honor that instruction. Or are they only sending it to Firefox? Hmm...

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Cor-el

it makes no difference if i use the link with or without the www. prefix if the page is called directly it does load a newly composed page within gmail

I have done has you have suggested and reloaded the page and cleared cache but it still will not work.

jscher2000 :

the links within the frame do have the target set has _top at the moment but i have tried others.

just to add if i try the links from frame i just get a blank page within the frame.

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If the server sends an X-Frame-Options header then there is no way to open the link in a frame or iframe.

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Hi badgerb1862, with target="_top" they are working for me.

If they are not working for you yet, try clearing your cache to ensure that you are seeing the latest pages.

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

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Hi cor-el, for testing, I'm going to the top level frameset then clicking the Contact Us link in the left frame.

http://www.ww2group.co.uk/

With target="_top" the Gmail page now replaces the frameset, working around the frame options header.

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Hi jscher2000

I have cleared my cache has suggested also cleared my complete browsing history etc and reloaded the page using Ctrl+Shift+r

but i still can't get the links to work for me.

is there anything else i can try or change if its working for you then it must be a setting within my firefox browser just completely confused now

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Hello,

I have a hunch try starting firefox in safe mode could be some addon blocking the link, because I tested it here and it worked normally:

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Hi badgerb1862, you can indeed confirm this using the Inspector feature. Right-click the link and choose Inspect Element (Q) to see whether your Firefox is recognizing the target attribute.

If a link that has target="_top" is staying within the same frame and not busting out of the frameset, then I think it must be something custom on your Firefox that is responsible for that.

Another approach would be to use target="_blank" instead.

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hi

This is where things are upto:

Tried everything that has been suggested so far without success, I therefore unistalled firefox and rebooted computer and reinstalled FF and retested the links from the top level frameset then clicking the Contact Us link in the left frame.

The mailto: links when clicked on now open a newly composed message by firstly initiating a new tab within chrome its self (mailto: set to use google chrome within Options-> Options->Applications). If I set this to be Use Gmail then the problem i was having returns.

Does anyone have any suggestions of why this is.

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The target="_top" attribute that was there yesterday is no longer there when I load the page. So naturally you are back to the original problem.