Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

As soon as I open Firefox, wheel infinitely spins until I force quit. What do I do? ??

  • 1 (رد واحد)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

sneakypanda
sneakypanda
more options

As soon as I open Firefox and my homepage (Google) loads, the spinning wheel starts and never stops. I can't reset Firefox because the wheel starts before I can click Help. This has never happened before. I haven't updated or installed anything new that might interfere. Now I can't use Firefox. Safari works fine but all my stuff is in Firefox. Should I uninstall Firefox and reinstall it? Will I lose my bookmarks, passwords, etc?

As soon as I open Firefox and my homepage (Google) loads, the spinning wheel starts and never stops. I can't reset Firefox because the wheel starts before I can click Help. This has never happened before. I haven't updated or installed anything new that might interfere. Now I can't use Firefox. Safari works fine but all my stuff is in Firefox. Should I uninstall Firefox and reinstall it? Will I lose my bookmarks, passwords, etc?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to launch Firefox via a terminal window and add about:blank to the command line after the path to the Firefox application.

You can also try to create a user.js file in the Firefox profile folder to override the current home page. 

user_pref("browser.startup.homepage", "about:blank");

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

The prefs.js file and the user.js file are located in the Firefox profile folder, see Modifying preferences: