Firefox crashes
Whenever I close (click the red x in upper right corner) I get a crash report that says Firefox has crashed with a problem detail report.: Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 26.0.0.5087 Application Timestamp: 52a0d273 Fault Module Name: xul.dll Fault Module Version: 26.0.0.5087 Fault Module Timestamp: 52a0d20a Exception Code: c0000005 Exception Offset: 0014e1a8 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: a7aa Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d Additional Information 3: a7aa Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Please advise as to what I should do to keep this from happening. Thank You
edit: removed personal information for your protection. (philipp)
Modified by philipp
All Replies (13)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
There are no reports starting with BP- . but there have been 26 reports sent since 10/25/2013 to 01/28/2014. That seems a little high in my opinion.So what do I do now?
The crash report comes up AFTER I have closed Firefox, it doesn't just crash during use. I close it with the red x in the upper right corner of window. then the crash report pops up. But it is still a crash report anyhow. How do I stop this from happening?
What kind of answer is this? I speak ENGLISH ONLY!
I have deleted that post and you can ignore it.
I am still waiting for an answer to my original question of why do I get a crash report when I close Firefox with the close X? This is problem report" Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 26.0.0.5087 Application Timestamp: 52a0d273 Fault Module Name: xul.dll Fault Module Version: 26.0.0.5087 Fault Module Timestamp: 52a0d20a Exception Code: c0000005 Exception Offset: 0014e1a8 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: a7aa Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d Additional Information 3: a7aa Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
This should give you a clue as to what is happening so you can tell me how to fix it! Please send answer not an email telling me you are "Going To"! Thank You JGill862641@msn.com
We can not do anything with a crash report from MS. Only a Firefox crash ID (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx) can possibly give some clues about its cause.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
bp-aed69486-2967-4c2c-845e-bc5222140202 Submitted on 02/02/2014 @12:17 PM Try this
I sent in the only "BP-" report I have and have heard no response. Here it is again: bp-aed69486-2967-4c2c-845e-bc5222140202 Please reply. Thank you
edit: removed personal information for your protection. (philipp)
Modified by philipp
u update ur firefox browser . firefox browser 27 is available
Updated to 27.0 and the first time I closed the browser, up pops the crash report. No new "BP-" reports to submit. So what is wrong with this browser? I can go back to IE or Chrome, so please fix this problem.!
Unfortunately the linked crash report has an [@ EMPTY] signature or are not available, so there is no data available that would make it possible to tell something about the cause of the crash.
Do you have submitted crash reports with a "bp-" prefix that show a crashing thread?
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Let me get this straight. You want me to download, install update and run ALL these apps. to "see" if there is a problem on my pc? I have 2 antivirus programs on my pc now so adding all those will surely cause a malfunction of the biggest kind. "Do you have submitted crash reports with a "bp-" prefix that show a crashing thread?" Did you read the previous posts I sent in? If you had you would know that there was only one and I sent it to you! If it is "empty" then that is the fault of the program that is suppose to gather that info. Why don't you just admit that you have no idea what is wrong!