This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 3 have this problem
  • 7 views
  • آخر ردّ كتبه krissie

Rupert09
Rupert09
more options

Firefox will not open and displays message "C:\Programme Files\Mozilla Firefox\gkmedias.dll is not a valid Windows image. Please check against your installation diskette" Also will not allow me to uninstall therefore preventing me from reinstalling programme

Firefox will not open and displays message "C:\Programme Files\Mozilla Firefox\gkmedias.dll is not a valid Windows image. Please check against your installation diskette" Also will not allow me to uninstall therefore preventing me from reinstalling programme

الحل المُختار

You can install Firefox on top of an existing Firefox installation without losing your personal data and/or settings.

Just go to the Firefox download page, download Firefox and install it as normal.

Read this answer in context 👍 2

All Replies (1)

krissie
krissie
  • Locale Leader
more options

الحل المُختار

You can install Firefox on top of an existing Firefox installation without losing your personal data and/or settings.

Just go to the Firefox download page, download Firefox and install it as normal.