This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The folders uploaded to Thunderbird are an old version and do not reflect recent message and folder reorganisation

  • 1 (رد واحد)
  • 2 have this problem
  • 6 views
  • آخر ردّ كتبه Zenos

PALB
PALB
more options

I uploaded Thunderbird a few days ago to link to my TalkTalk email account in order to be able to backup emails on local drive. However the folder structure and stored emails that Thunderbird picked up is an old version. I reorganised my TalkTalk emails and folders about 10 days previous but Thunderbird has picked up the old folders and only the emails that currently reside in them so all the emails in the folders I created about 10 days ago do not appear in Thunderbird. They are still in my TalkTalk email in the new configuration.

I uploaded Thunderbird a few days ago to link to my TalkTalk email account in order to be able to backup emails on local drive. However the folder structure and stored emails that Thunderbird picked up is an old version. I reorganised my TalkTalk emails and folders about 10 days previous but Thunderbird has picked up the old folders and only the emails that currently reside in them so all the emails in the folders I created about 10 days ago do not appear in Thunderbird. They are still in my TalkTalk email in the new configuration.

All Replies (1)

Zenos
Zenos
more options

Have you set the account to use IMAP?