This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox sync

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 6 views
  • آخر ردّ كتبه Raph

more options

Hello there, I recently ran into trouble using Firefox Sync on my office computer. The only solution that worked was creating a new profile. It took me some time to get the same "firefox" with the same buttons, toolbars and settings that cannot be synced, but at least, I could recover the syncing features. Today again, I've noticed sync was not working on my office computer (I'm not sure about my personal laptop) though sync server status is OK. Then I tried to configure sync on another computer and got this message "Échec de la connexion au serveur" (yep, in french... In english, it should look like this : "Failed to connect to server") right after entering username, password AND encryption key... Another detail : I don't have logs in the weave folder.

Thanks for helping out

Hello there, I recently ran into trouble using Firefox Sync on my office computer. The only solution that worked was creating a new profile. It took me some time to get the same "firefox" with the same buttons, toolbars and settings that cannot be synced, but at least, I could recover the syncing features. Today again, I've noticed sync was not working on my office computer (I'm not sure about my personal laptop) though sync server status is OK. Then I tried to configure sync on another computer and got this message "Échec de la connexion au serveur" (yep, in french... In english, it should look like this : "Failed to connect to server") right after entering username, password AND encryption key... Another detail : I don't have logs in the weave folder. Thanks for helping out

All Replies (2)

more options

I made a little mistake when configuring Sync on my other office computer (a Macbook) and it works now, like with my personal Macbook. But unfortunately, the problem remains on my office computer running Windows 7 and I cannot afford creating a new profile each time I run into such problem ;(

more options

Has anyone encountered this problem ?