This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 5 views
  • آخر ردّ كتبه wendyw

wendyw
wendyw
more options

I down loaded the newest version of Flashplayer and now I cannot access anything - it crashes everytime. I cannot play games on facebook , can't watch videos on youtube I reinstalled, I shut firefox, I reset firefox, I have shut down and restarted the computer nothing seems to help I checked the status of my plug ins - all current tried to restart firefox in safe mode and it still crashes when I try anything requiring flashplayer

I down loaded the newest version of Flashplayer and now I cannot access anything - it crashes everytime. I cannot play games on facebook , can't watch videos on youtube I reinstalled, I shut firefox, I reset firefox, I have shut down and restarted the computer nothing seems to help I checked the status of my plug ins - all current tried to restart firefox in safe mode and it still crashes when I try anything requiring flashplayer

الحل المُختار

Hello wendyw, the new Flashplayer (13.0.0.182) on mac is the problem indeed, Adobe is promoting a downgrade to Flash 12, see analytical info in John99's reply , see also why Adobe is promoting a downgrade to Flash 12 instead of the more secure Flash 11.7 ESR on MAC with SAFARI in AliceWyman's post.


thank you

Read this answer in context 👍 2

All Replies (2)

ideato
ideato
more options

الحل المُختار

Hello wendyw, the new Flashplayer (13.0.0.182) on mac is the problem indeed, Adobe is promoting a downgrade to Flash 12, see analytical info in John99's reply , see also why Adobe is promoting a downgrade to Flash 12 instead of the more secure Flash 11.7 ESR on MAC with SAFARI in AliceWyman's post.


thank you

wendyw
wendyw صاحب السؤال
more options

that did it! Thanks so much!