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This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

response to iamjayakumars-

  • 6 cavab
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

markcsmith
markcsmith
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hi thanks for emails, but where to do i send copied crash reports? and how do i copy them? its not clear, and i cant reply to the email you sent me thnaks

hi thanks for emails, but where to do i send copied crash reports? and how do i copy them? its not clear, and i cant reply to the email you sent me thnaks

Chosen solution

There is no need to attach the content of the crash reports.

It is sufficient to provide the crash IDs in the form of bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Read this answer in context 👍 1

All Replies (6)

Moses
Moses
  • Moderator
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Hi,

I've closed the other thread. You can paste your crash reports in a new comment at your thread by going to https://support.mozilla.org/en-US/questions/1001174

To get crash reports, do the following:

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
markcsmith
markcsmith Question owner
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hi, hope this is correct. only these two. previous "bp" crashes were back in february. have to send in two stages, as it exceeds 10,000 characters... cheers mark

  • bp-fcd85084-0de9-42db-8de8-93fc12140515

[Removed crash report content - c]

Modified by cor-el

markcsmith
markcsmith Question owner
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Firefox 29.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | kernel32.dll@0x119f8 ]
Search Mozilla Support for Help
ID: bp-67b0a2eb-4acb-40ec-bdd9-da0612140514
Signature: hang | WaitForMultipleObjectsEx | kernel32.dll@0x119f8

Modified by cor-el

Moses
Moses
  • Moderator
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Looks like Flash is hanging....

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

markcsmith
markcsmith Question owner
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thanks friend. i have done that. will see how it goes from now on namaste

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Seçilmiş Həll

There is no need to attach the content of the crash reports.

It is sufficient to provide the crash IDs in the form of bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: