This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Previous version of Firefox killed Zone Alarm - has this problem been corrected?

  • 5 cavab
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

While installing the previous version update of Firefox it showed a box on the screen saying it had found an incompatible file in Zone Alarm Ultimate Security and was deleting it. No further explanation - and no way for me to say 'yes' or 'no'. Sure enough, the ZA panel showed that I was not protected. Unacceptable. Went to IE, with the MS firewall and anti virus, crossed my fingers, toes, eyes etc and got back on line. Finally managed to download Zone Alarm again - took a big chunk out of my monthly Verizon data allowance. Switched to Chrome, it plays nicely with ZA, but I would much rather use Firefox. So - has this foul-up been corrected. Is it safe to come back to Firefox? May 23, 2014

While installing the previous version update of Firefox it showed a box on the screen saying it had found an incompatible file in Zone Alarm Ultimate Security and was deleting it. No further explanation - and no way for me to say 'yes' or 'no'. Sure enough, the ZA panel showed that I was not protected. Unacceptable. Went to IE, with the MS firewall and anti virus, crossed my fingers, toes, eyes etc and got back on line. Finally managed to download Zone Alarm again - took a big chunk out of my monthly Verizon data allowance. Switched to Chrome, it plays nicely with ZA, but I would much rather use Firefox. So - has this foul-up been corrected. Is it safe to come back to Firefox? May 23, 2014

Chosen solution

Firefox does not disable the separate applications like Firewalls and virus scanners. Yes we know that the Zone Alarm itself is not a Extension for Firefox.

The message was stating the Zone Alarm related Extension you had at time was not compatible with that version of Firefox you had at time. The separate Zone Alarm should have still been fine.

It is also not the job of the Firefox browser to be made compatible with the thousand of Extensions out there, but the other way.

Read this answer in context 👍 1

All Replies (5)

more options

Most of the times after the release of a new Firefox version, add-ons may become incompatible. It's up to the developer to address these issues and update it accordingly. You can contact the developer from their add-ons page.

more options

Zone Alarm isn't an "Add-On" to Firefox - I've been using it since the mid-1990's. The days of a 286 clone, dial-up, and DOS 3.5 for work-groups. It was the first firewall to control both outgoing as well as incoming data. (The current crop of 'nanny' programs; automatic updates, or run automatically at a fixed time each week, "I can run your machine better than you can", seem to create more problems than they solve.)

more options

Seçilmiş Həll

Firefox does not disable the separate applications like Firewalls and virus scanners. Yes we know that the Zone Alarm itself is not a Extension for Firefox.

The message was stating the Zone Alarm related Extension you had at time was not compatible with that version of Firefox you had at time. The separate Zone Alarm should have still been fine.

It is also not the job of the Firefox browser to be made compatible with the thousand of Extensions out there, but the other way.

Modified by James

more options

Thanks for the explanation - and I must admit, somewhat more polite than my post. I don't want to have to again go through the trauma of having to keep my firewall/anti-virus program working properly, I guess I'm stuck with Chrome.

more options

Your Firewall and AV should still work fine as they do not need to have extension integration to work properly.