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What settings need to be changed so logos (.png or .jpg) and other objects in the email (body_part_0.html or body_part_1.vcf) appear in the email in lieu of att

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Robert
Robert
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We have several computers that receive email via Thunderbird. Two individuals received that exact same email. On one of the emails, the attachments are shown correctly (PDF file and a ZIP file). On the other computer, the attachments are also shown but any company logos (.png or .jpg) and other objects in the email (body_part_0.html or body_part_1.vcf) do not appear correctly in the body of the email but appear at the bottom of the email as attachments. I can send PDF files of these (2) different emails if it would be helpful.

We have several computers that receive email via Thunderbird. Two individuals received that exact same email. On one of the emails, the attachments are shown correctly (PDF file and a ZIP file). On the other computer, the attachments are also shown but any company logos (.png or .jpg) and other objects in the email (body_part_0.html or body_part_1.vcf) do not appear correctly in the body of the email but appear at the bottom of the email as attachments. I can send PDF files of these (2) different emails if it would be helpful.

All Replies (5)

Matt
Matt
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is the anti virus scanning different one to the other? Sometime anti virus programs can "modify" mail content in the scanning process leaving a different result.

Robert
Robert Question owner
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Matt: Thanks for the quick reply... both computers have the identical antivirus software package. I'm thinking that there has to be something in the configuration of Thunderbird that is slightly different that is giving the different results.

Matt
Matt
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try View menu (Alt+V) > message body as > original HTML.

I always forget the obvious.

Robert
Robert Question owner
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That is the way I currently have it set.

Matt
Matt
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If you open the troubleshooting information on the help menu there is a "changed settings" section. Anything different there?