This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unable to play youtube videos with firefox 30 + adobe 14+java 8.5+shokwaveplayer 12.1

  • 1 cavab
  • 31 have this problem
  • 2 views
  • Last reply by cor-el

more options

i installed firefox 30 and adobe flash 14 + java 8.5 , shokwave player 12.1 yesterday automatically youtube videos stop playing says An error occured, Please Try again Later.learn more.........this lik send me to "https://support.google.com/youtube/answer/3037019?p=player_error1&rd=1" i repeatedly uninstalled and reinstall all software but still unable to play any videos. not just youtube some other video sites like animefreak,gogoanime,are disabled and shows"server not found" page

please help me how can i overcome this problem

i installed firefox 30 and adobe flash 14 + java 8.5 , shokwave player 12.1 yesterday automatically youtube videos stop playing says An error occured, Please Try again Later.learn more.........this lik send me to "https://support.google.com/youtube/answer/3037019?p=player_error1&rd=1" i repeatedly uninstalled and reinstall all software but still unable to play any videos. not just youtube some other video sites like animefreak,gogoanime,are disabled and shows"server not found" page please help me how can i overcome this problem

All Replies (1)

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window