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On startup, access is denied to APISupport.dll

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  • Last reply by wbforbes

wbforbes
wbforbes
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When I start Thunderbird after a reboot, I get a dialog box with the message: "There was a problem starting. ... APISupport.dll. Access is denied". Once Thunderbird starts, everything seems to work fine despite the error message. I'm running Thunderbird 24.6.0 on Win 8.1.

When I start Thunderbird after a reboot, I get a dialog box with the message: "There was a problem starting. ... APISupport.dll. Access is denied". Once Thunderbird starts, everything seems to work fine despite the error message. I'm running Thunderbird 24.6.0 on Win 8.1.

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Matt
Matt
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  • Top 10 Contributor
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http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/there-was-a-problem-starting-crickapp/8e3a6c8c-7842-454f-8dc7-bba667e8f9c2

Houston we have a problem!

To quote the link "You have probably inadvertently downloaded and installed Conduit Search. Have your default homepage and search provider been hijacked/changed? 

so you should also complete the removal process using the following removal guide. http://malwaretips.com/blogs/remove-conduit-search-virus/
wbforbes
wbforbes Question owner
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No evidence of Conduit Search on my system...