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Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 3 views
  • Last reply by Moses

skuzin
skuzin
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Crash ID: bp-4a152309-f61d-4bbc-9ac1-92ce82140724 Crash ID: bp-7aa4037e-3a3f-4aa7-a861-17f842140724 Crash ID: bp-036f9e2d-7599-4448-877c-8971e2140724 Crash ID: bp-5649bfab-cb5a-4d88-87b9-284902140724


This started from 30 release. Please advice how to fix this. FF crushes every time, can not open it even in safe mode.

Crash ID: bp-4a152309-f61d-4bbc-9ac1-92ce82140724 Crash ID: bp-7aa4037e-3a3f-4aa7-a861-17f842140724 Crash ID: bp-036f9e2d-7599-4448-877c-8971e2140724 Crash ID: bp-5649bfab-cb5a-4d88-87b9-284902140724 This started from 30 release. Please advice how to fix this. FF crushes every time, can not open it even in safe mode.

All Replies (1)

Moses
Moses
  • Moderator
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Your crash is caused by Digital Guardian. Either remove it or update it to the latest version.

If you are in a organization with their own IT department, please contact your IT department and ask them to contact Verdasys for the workaround.

For reference, here's a bug report that discusses the crash and communication between Mozilla and Verdasys

It might be worth noting that I suggest you switch over to the ESR version of Firefox used by large businesses and organizations as using release Firefox won't work.

From the bug report: The conflict between Verdasys Digital Guardian and Firefox is due to Digital Guardian only supporting ESR versions of Firefox. If you run into a problem with Firefox and Verdasys Digital Guardian please have your organizations Digital Guardian Support contact open a support incident with Verdasys Support for more information on suggested work arounds.