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Problems populating a PDF file

  • 3 cavab
  • 2 have this problem
  • 11 views
  • Last reply by DannyPCC1

DannyPCC1
DannyPCC1
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Good afternoon everyone,

In the latest Firefox update (July 21st) it seems that we have received many complaints about not being able to scan into our browser based system. We use the dynamic web twain as a plugin to allow this. We were previously able to do so until this latest update.

What happens is when scanning or uploading it does not generate the PDF file. Almost as if something is blocking this process from happening.

We have tried the following:

1) Allowing all plugins. 2) Under permissions we have allowed the plugins as well. 3) Reset the browsers 4) Start in safe mode. 5) Disable all plugins and re-enable 6) Clear browser history and cache numerous times. 7) Using Adobe Reader in Firefox (default) and using FIrefox PDF viewer.

This only happens on Firefox but not on Chrome. Our clients mostly prefer using Firefox.

Any advice?

Thanks!

Good afternoon everyone, In the latest Firefox update (July 21st) it seems that we have received many complaints about not being able to scan into our browser based system. We use the dynamic web twain as a plugin to allow this. We were previously able to do so until this latest update. What happens is when scanning or uploading it does not generate the PDF file. Almost as if something is blocking this process from happening. We have tried the following: 1) Allowing all plugins. 2) Under permissions we have allowed the plugins as well. 3) Reset the browsers 4) Start in safe mode. 5) Disable all plugins and re-enable 6) Clear browser history and cache numerous times. 7) Using Adobe Reader in Firefox (default) and using FIrefox PDF viewer. This only happens on Firefox but not on Chrome. Our clients mostly prefer using Firefox. Any advice? Thanks!

All Replies (3)

mluna
mluna
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Hi DannyPPC1,

Thanks for this question, I apologize for the late reply. If you are still getting reports of this issue, can you tell me how many reports of this issue you have? Or a guess at the number of clients experiencing this problem?

Best regards, Michelle Luna Mozilla Support Manager

DannyPCC1
DannyPCC1 Question owner
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Good morning mluna,

Thanks for your response, yes this is still an issue. We receive ~5 reports a day on this. Previous to this last update we never received any complaints with FIrefox.

Thanks,

DannyPCC1
DannyPCC1 Question owner
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Any updates?