This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updates are disabled by system administrator

more options

I'm looking at three different pc's - two are on a domain, the other is from a different domain and network. All three systems report that "updates are disabled by your system administrator" in the help, about firefox screen.

To my knowledge, the system administrator team (myself and co-workers) have not done anything to disable this. It also seems odd that a random laptop not related to my business' domain would have the same error.

What is causing the updates to be disabled? How can this be enabled?

I'm looking at three different pc's - two are on a domain, the other is from a different domain and network. All three systems report that "updates are disabled by your system administrator" in the help, about firefox screen. To my knowledge, the system administrator team (myself and co-workers) have not done anything to disable this. It also seems odd that a random laptop not related to my business' domain would have the same error. What is causing the updates to be disabled? How can this be enabled?

All Replies (6)

more options

Are you running Firefox on a limited account and not using the Mozilla Maintenance service? I believe that can cause this message to appear.

Either download Firefox from www.getfirefox.com and run it to update Firefox, or log in as an administrator to update Firefox.

more options

standard firefox download from mozilla. the users logged in are local administrators.... pretty straight forward. I've not had any experience with the mozilla maintenance service.

more options

http://mzl.la/MN0T4J What is the Mozilla Maintenance Service?

more options

That makes sense, the mozilla maintenance service. But the article doesn't describe why the option to manually check for updates is removed? See the screenshot I posted posted previously.

more options

Can you install the latest version manually?

Try this:

more options

Just curious whether turning off the use of the maintenance service, then exiting and restarting Firefox would bypass that message. You can turn off the service in the Options dialog under Advanced/Updates. See: Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox.