This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

T'bird 31 hangs when replying to a multiple thread mail

  • 5 cavab
  • 4 have this problem
  • 7 views
  • Last reply by Matt

more options

I updated to version 31 today. Ever since, when replying to emails that have several threads (2, 3 or more responses attached) the send button hangs up. If I wait long enough, or fiddle, it may go to draft. Why? What can I do to get these sort of threaded replies to send like an original bare basic mail?

Davidk03

I updated to version 31 today. Ever since, when replying to emails that have several threads (2, 3 or more responses attached) the send button hangs up. If I wait long enough, or fiddle, it may go to draft. Why? What can I do to get these sort of threaded replies to send like an original bare basic mail? Davidk03

Chosen solution

not branching into something new, I asked if you had it as it sounded like you did. you asked what it was which basically answered my question, but I provided a link to answer your question of what was it.

I have no idea what having 2 or 3 responses attached, I thought the add-on might explain it. So what does it mean?

Turn off email scanning:- Almost all anti virus programs scan outgoing mail as well as incoming.

No one else has reported your issue, so unless your prepared to work through the process and work out exactly what IS wrong your destined to never upgrade to a newer version. Ever. The issue will not be investigated further by someone unless you have it to be resolved.

Read this answer in context 👍 0

All Replies (5)

more options

using the conversations add-on?

more options

No. There are no add-ons installed for t'bird.

What is a conversations add-on?

The sequence is just mail/reply/further reply etc. Doing the further reply bit is where the problem seems to be.

Davidk03

more options

turn off email scanning in your anti virus and see if that helps. They often malfunction when mail clients update.


Conversations add-on see here https://addons.mozilla.org/en-US/thunderbird/addon/gmail-conversation-view/?src=ss

I am not a fan, but there are more than 75.000 that disagree with me.

more options

Turning off email scanning - possible but it's only applicable on incoming mails. This problem is with outgoing mails. Is there a way to revert the version of thunderbird from within? In my case, it was 24.0.6 that upgraded to 31.0. Is there a control that would allow me to revert to v24.0.6?

Conversations add-on - branching into something new when trying to solve a problem isn't really attractive.

Davidk03

more options

Seçilmiş Həll

not branching into something new, I asked if you had it as it sounded like you did. you asked what it was which basically answered my question, but I provided a link to answer your question of what was it.

I have no idea what having 2 or 3 responses attached, I thought the add-on might explain it. So what does it mean?

Turn off email scanning:- Almost all anti virus programs scan outgoing mail as well as incoming.

No one else has reported your issue, so unless your prepared to work through the process and work out exactly what IS wrong your destined to never upgrade to a newer version. Ever. The issue will not be investigated further by someone unless you have it to be resolved.