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others not able to send mail to my account

  • 3 cavab
  • 2 have this problem
  • 14 views
  • Last reply by Matt

turon
turon
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I have manually entered all the information as my hosting website has provided and I am able to send mail but others are not able to sen mail to me.

The following message occurs every attempt to send to my account:

Delivery to the following recipient failed permanently: 

    turon@microciderco.com.au

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain microciderco.com.au by aspmx.l.google.com. [2607:f8b0:400d:c00::1a].

The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 i68si5152525qgd.15 - gsmtp

I have manually entered all the information as my hosting website has provided and I am able to send mail but others are not able to sen mail to me. The following message occurs every attempt to send to my account: Delivery to the following recipient failed permanently: turon@microciderco.com.au Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain microciderco.com.au by aspmx.l.google.com. [2607:f8b0:400d:c00::1a]. The error that the other server returned was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 i68si5152525qgd.15 - gsmtp

All Replies (3)

Matt
Matt
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Have you actually created the email address i the mail server for your domain? That message is from your hosting provider saying you have not yet done so.

turon
turon Question owner
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As far as im aware yes I have

I have used manual configuration in Thunderbird to set up the mail accounts and entered all the fields as shown by the hosting site

I am able to send mail via thunderbird but not able to receive it ?

Thanks

Matt
Matt
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Well the domain passes most standard checks. http://www.dnsstuff.com/tools#dnsReport|type=domain&&value=microciderco.com.au

Google, whom I assume are your hosts are emphatic when I send mail to that address that the address simply does not exist. So I think you need to revisit that part of your domain setup. perhaps create a couple of other addresses and see if they play nice.