This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Computer crashed, went to launch Thunderbird and the email files were gone, copied from backup and they are getting erased.

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by JOB-Dave

more options

Lost power on the computer and when it came back, went through the Windows 7 stuff and went to launch Thunderbird and the email files were gone. I copy them back from a backup to the directory and when I launch TB the tree is there in the correct order but when I click on something they all disappear. Another thing I can't do is create a directory under the host name, when I right click on the host name > New Folder > and try and create it under the host name it goes under the Inbox which is directly under the host name. If I try and drag to there I want it I get an error like the directory already exists. I still have the files/directories functioning on a laptop so not in total panic mode. Thanks ~Dave

Lost power on the computer and when it came back, went through the Windows 7 stuff and went to launch Thunderbird and the email files were gone. I copy them back from a backup to the directory and when I launch TB the tree is there in the correct order but when I click on something they all disappear. Another thing I can't do is create a directory under the host name, when I right click on the host name > New Folder > and try and create it under the host name it goes under the Inbox which is directly under the host name. If I try and drag to there I want it I get an error like the directory already exists. I still have the files/directories functioning on a laptop so not in total panic mode. Thanks ~Dave

All Replies (1)

more options

Discovered the problem, TB configured the email account as IMAP rather than POP. I went in and manually changed it to POP, copied the backup files and all better now.

I would have deleted the original post but thought I'd post a follow up instead. ~Dave