This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

How did firefox sync removed my account????

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by guigs

NUCLEAR-WAR
NUCLEAR-WAR
more options

How did Firfox delete my sync account???

i tried to sign in today it gave "unknown account" and guess what i sign up using my past sync account it created a new account ??? HOW CAN I TRUST YOU AGAIN???

abdo_ahmad16 (at) hotmail (dot) co (dot) uk

WHERE IS MY DATA MOZILLA???????

How did Firfox delete my sync account??? i tried to sign in today it gave "unknown account" and guess what i sign up using my past sync account it created a new account ??? HOW CAN I TRUST YOU AGAIN??? abdo_ahmad16 (at) hotmail (dot) co (dot) uk WHERE IS MY DATA MOZILLA???????

All Replies (1)

guigs
guigs
more options

Hi NUCLEAR-WAR, I understand the frustration, and it is not intentional to withhold data from anyone. However I have only seen this happen when a user moves from the old account to the new sync.

Were you previously on the older sync? If so, you can Install an older version of Firefox and download the data from the old sync account. Please make a copy of the profile locally so that no data is lost. The you can use the new sync with these instructions: Sync your Firefox bookmarks, history, passwords and more if you so choose to.

If that is not the case and you already have all the data on the local machine, it is possible to create a new account. Even though this is not ideal, all of the data will be in the profile folder: Back up and restore information in Firefox profiles