This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

flash player install hangs @ 95%

  • 2 cavab
  • 2 have this problem
  • 2 views
  • Last reply by jonesy2456

more options

I think this problem started when all downloads with firefox would try to open with acrobat reader version 11. Now I can't use the adobe flash player. When I try to install it it just hangs at 95% and a window pops up - install flash player exe - no disk - and asks me to insert a disk in drive F. As I don't have a disk or a drive F this is impossible. The only way to clear this is to use task manager. I have tried using the full install, the firefox plug in installer & the windows installer. The only one that doesn't hang is the windows installer but it doesn't seem to actually install the flash player as it still doesn't work in firefox. Any help would be much appreciated

I think this problem started when all downloads with firefox would try to open with acrobat reader version 11. Now I can't use the adobe flash player. When I try to install it it just hangs at 95% and a window pops up - install flash player exe - no disk - and asks me to insert a disk in drive F. As I don't have a disk or a drive F this is impossible. The only way to clear this is to use task manager. I have tried using the full install, the firefox plug in installer & the windows installer. The only one that doesn't hang is the windows installer but it doesn't seem to actually install the flash player as it still doesn't work in firefox. Any help would be much appreciated

All Replies (2)

more options

Hi jonesy2456,

Have you tried resetting your Firefox to the default state? This can fix a lot of unusual problems: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

more options

Thanks for the suggestion vesper but unfortunately it has made no difference. Still the same problem when I try to install the flash player.