This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Won't install on MACs

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by ideato

talanjs
talanjs
more options

Once i have downloaded the updated file and tried to install it i get the following error:

The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.

I have checked the rights and they look fine. and it's not "locked" I have tried using my account ( which as W&R Privileges ) and another account, both are admin accounts.

Please advise...

Jon

Once i have downloaded the updated file and tried to install it i get the following error: The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again. I have checked the rights and they look fine. and it's not "locked" I have tried using my account ( which as W&R Privileges ) and another account, both are admin accounts. Please advise... Jon

All Replies (1)

ideato
ideato
more options

Hello Jon, if exist a problem with update or permissions then the better way is to download the new version, trash the current Firefox application and then install the new one.

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you