This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is the firefox window black with no menus showing either

  • 2 cavab
  • 12 have this problem
  • 4 views
  • Last reply by lizhenry

more options

Made an upate on 10/14/14 and when I open firefox the window is black and I can't see the menu bar or the other bars either, I can see in the bottom that a page is loading but its also just a black bar, if a click where the menu should be, It seems to open but it's also black no letter, nothing, thanks in advance

Made an upate on 10/14/14 and when I open firefox the window is black and I can't see the menu bar or the other bars either, I can see in the bottom that a page is loading but its also just a black bar, if a click where the menu should be, It seems to open but it's also black no letter, nothing, thanks in advance

Chosen solution

Have a look at the answers here: https://support.mozilla.org/en-US/questions/1025688

You likely need to update your graphics card driver. If that doesn't work, start Firefox in Safe Mode (with the shift key held down) and turn off hardware acceleration. (menu ≡ > options > advanced > general )

Read this answer in context 👍 1

All Replies (2)

more options

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

With Firefox fully closed, you can hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

If Firefox is visible, go ahead and disable Firefox's use of hardware acceleration as a workaround for a possible graphics card driver software incompatibility.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

That will be in effect the next time you exit and start Firefox back up.

more options

Seçilmiş Həll

Have a look at the answers here: https://support.mozilla.org/en-US/questions/1025688

You likely need to update your graphics card driver. If that doesn't work, start Firefox in Safe Mode (with the shift key held down) and turn off hardware acceleration. (menu ≡ > options > advanced > general )