This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email summary missing

more options

there are several columns across the top such as "Subject" "from" "Date" etc. The one that displays the summary of the message (i'm sorry I don't know what it's called because its no longet there) has disappeared. So I now have to open each email to read.

I have tried resetting to default column settings. I have tried turning "on" the various columns without any luck.

One of the columns is "thread" . I'm assuming that is the one I need. But I am not sure.

When i turn that "on" it appears as a very narrow column which is unable to be read. Although I have tried to widen this column by hovering and dragging when the double sided arrow appears, it will not widen. ie: I grab the edge of that column and try to drag it across the page but it won't move.

Is this the column I need to read the summary of new emails? Or should I be looking for something else?

Please note that thunderbird has been installed and working and displaying messages for several years. The message summaries just disappeared from the screen about 48 hours ago. I don't think I have done anything to alter settings and options as I have had no need to so.

there are several columns across the top such as "Subject" "from" "Date" etc. The one that displays the summary of the message (i'm sorry I don't know what it's called because its no longet there) has disappeared. So I now have to open each email to read. I have tried resetting to default column settings. I have tried turning "on" the various columns without any luck. One of the columns is "thread" . I'm assuming that is the one I need. But I am not sure. When i turn that "on" it appears as a very narrow column which is unable to be read. Although I have tried to widen this column by hovering and dragging when the double sided arrow appears, it will not widen. ie: I grab the edge of that column and try to drag it across the page but it won't move. Is this the column I need to read the summary of new emails? Or should I be looking for something else? Please note that thunderbird has been installed and working and displaying messages for several years. The message summaries just disappeared from the screen about 48 hours ago. I don't think I have done anything to alter settings and options as I have had no need to so.

All Replies (1)

more options

Are talking about the Message Pane? Pressing F8 will toggle it on and off.