This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Why is my Thunderbird crashing every few hours (safe mode does not help)?

  • 2 cavab
  • 2 have this problem
  • 20 views
  • Last reply by Wayne Mery

clboorman.sr
clboorman.sr
more options

My Thunderbird started crashing once in a while a few months ago. It has steadily gotten worse. Lately, it is crashing every few hours. I have tried deleting all spam, junk and trash messages; defragmenting my hard drive, and restarting my computer. That didn't work. Next I tried running Thunderbird in safe mode. That didn't work. Next I ran a full scan with my McAfee virus scanning. Zero issues were found. I believe that around 40 crash reports have been submitted to Mozilla since 10/5/2014. Thunderbird worked fine on my Windows 7 Home Premium Dell desktop for about three years. Then, for some unknown reason(s) it started crashing. I don't what to try next. I would appreciate any suggestions for a fix of this crashing problem. Thanks.

My Thunderbird started crashing once in a while a few months ago. It has steadily gotten worse. Lately, it is crashing every few hours. I have tried deleting all spam, junk and trash messages; defragmenting my hard drive, and restarting my computer. That didn't work. Next I tried running Thunderbird in safe mode. That didn't work. Next I ran a full scan with my McAfee virus scanning. Zero issues were found. I believe that around 40 crash reports have been submitted to Mozilla since 10/5/2014. Thunderbird worked fine on my Windows 7 Home Premium Dell desktop for about three years. Then, for some unknown reason(s) it started crashing. I don't what to try next. I would appreciate any suggestions for a fix of this crashing problem. Thanks.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

We'd be happy to help you, but more information is needed. If you still have a problem please create a new topic