Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New versions of Firefox cause page to continuously stop loading Once I downgrade to Version 32 the problem is gone Can U fix this?

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by philipp

more options

Hello My problem is as above I would like to be using the latest version of Firefox but I keep having to re-install the older version (32.0) which automatically solves the problem (which is the page stops loading on any site unless I keep moving the mouse/cursor Likewise to watch a video etc I have to keep the screen cursor constantly in motion or the video stops loading) What can be done? Thanks Stephen

Hello My problem is as above I would like to be using the latest version of Firefox but I keep having to re-install the older version (32.0) which automatically solves the problem (which is the page stops loading on any site unless I keep moving the mouse/cursor Likewise to watch a video etc I have to keep the screen cursor constantly in motion or the video stops loading) What can be done? Thanks Stephen

All Replies (1)

more options

hello stephen, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware