This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox turns to white page although mouse arrow still responsive

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Ipcress
Ipcress
more options

I'm browsing the net. Two tabs open. I click on a link in one or try to close a tab and nothing happens. Firefox then turns to a plain white page although scrolling the mouse around proves it can links are still being registered. Right click at the top and the menu options become available. Go top right and left click where the Close symbol will be and Firefox will close ( if one tab ) or ask to confirm ( if more than one tab )

However, i cannot see anything no matter what and have to End Task in Task Manager

Any ideas ? Only happened in the last week or two

I'm browsing the net. Two tabs open. I click on a link in one or try to close a tab and nothing happens. Firefox then turns to a plain white page although scrolling the mouse around proves it can links are still being registered. Right click at the top and the menu options become available. Go top right and left click where the Close symbol will be and Firefox will close ( if one tab ) or ask to confirm ( if more than one tab ) However, i cannot see anything no matter what and have to End Task in Task Manager Any ideas ? Only happened in the last week or two

All Replies (2)

Diamond
Diamond
more options

Your flash player might be an issue with trying to display the data. See if it's up to date. If that isn't an issue, then try resetting Firefox or scan your computer to see if any problems might be on it.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.