Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox jam for few minutes every time i open my facebook ><

AnasRawi
AnasRawi
more options

hello there! I am a big fan of firefox ... its the only one i use but, I am really disappointed that after using it for 5 or more years ... it still crashes and jams

regarding to crashes, it rarely crash

but jamming, every time i open my laptop and go straight to firefox to open my facebook, the minute facebook start to show up firefox JAM and stay jammed for at least 2 minutes ... Its really getting to my nerves because sometimes i really need to do something very fast ... but i can't and i have to wait till firefox unjam

can you fix it please .... thanks

hello there! I am a big fan of firefox ... its the only one i use but, I am really disappointed that after using it for 5 or more years ... it still crashes and jams regarding to crashes, it rarely crash but jamming, every time i open my laptop and go straight to firefox to open my facebook, the minute facebook start to show up firefox JAM and stay jammed for at least 2 minutes ... Its really getting to my nerves because sometimes i really need to do something very fast ... but i can't and i have to wait till firefox unjam can you fix it please .... thanks

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.