This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

contents of download folder was deleted and overwritten.

  • 2 cavab
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

more options

i upgraded to ff 34.0.5 yesterday. folder f:\downloads is the default download folder for my previous ff. what happened next is something deleted all my folders and files in the f:\downloads folder and the worst part is all those folders and files are irrecoverable using undelete softwares (all my files and folders were delibrately overwritten. total more than 30GB of data). my folders and files were there yesterday before i upgraded ff. what was found in f:\downloads now was deleted firefox components files only. my folders and files were not only deleted but were overwritten all 30GB too. this is not an accident but a planned delibrate irresponsible action.

please advise.

i upgraded to ff 34.0.5 yesterday. folder f:\downloads is the default download folder for my previous ff. what happened next is something deleted all my folders and files in the f:\downloads folder and the worst part is all those folders and files are irrecoverable using undelete softwares (all my files and folders were delibrately overwritten. total more than 30GB of data). my folders and files were there yesterday before i upgraded ff. what was found in f:\downloads now was deleted firefox components files only. my folders and files were not only deleted but were overwritten all 30GB too. this is not an accident but a planned delibrate irresponsible action. please advise.

All Replies (2)

more options

@joseph66

if the f:\downloads folder is still present, simply right click on it and choose properties.

Next go to previous versions.

IF you have system restore activated, you will hopefully see some previous versions listed like in the example attached.

I recommend selecting one, and then hit open. IF you stuff is there i suggest copying back to that folder. NOT restoring as I am not 100% how you download folder got deleted to begin with. my suggestion anyways.

Hopefully that helps

Best regards

more options

There are other things that need your attention.

Your System Details List shows multiple outdated Flash plugins.

  • Shockwave Flash 11.8 r800
  • Shockwave Flash 10.1 r85

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: