This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Signed up for Firefox Sync but haven't received verification email

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by jayelbe

jwm4
jwm4
more options

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain.

I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap!

Thanks, Jim

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain. I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap! Thanks, Jim

All Replies (3)

jwm4
jwm4 Question owner
more options

UPDATE: It's been 36 hours, no verfication email email received, and no response from Mozilla support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you access that account via https://accounts.firefox.com/settings ?

jayelbe
jayelbe
more options

Have you tried to request a verification email again recently?

Just checked in with the Firefox Accounts team and they did say there were some email failures recently - but should be working now.

Thanks for your patience