This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by ideato

Jmcgrory916
Jmcgrory916
more options

Mozilla is continually crashing , when I have more than two / three tabs open - processess stop and mozilla does not resposnd. I have checked all software is up to date, plugins etc and there is no issue there.

Crash report number

Crash ID: bp-e84a71ed-cfd1-436c-8704-ad9602141114

Mozilla is continually crashing , when I have more than two / three tabs open - processess stop and mozilla does not resposnd. I have checked all software is up to date, plugins etc and there is no issue there. Crash report number Crash ID: bp-e84a71ed-cfd1-436c-8704-ad9602141114

All Replies (1)

ideato
ideato
more options

Hello Jmcgrory916, try to Upgrade your graphics drivers to use hardware acceleration and WebGL and check it again.

You can check also (if you don't upgrade your graphics drivers), to disable graphics hardware acceleration. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.


Thank you.