This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

When in email, message pops up that session will terminate in 3 min, 2 min, 1 min, why & how to stop messages.

  • 5 cavab
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

catdogbear
catdogbear
more options

When in composing an email in Firefox, a message box pops up and says that I must save the email because the session will terminate in 3 minutes, 2 minutes, and one minute. The session does not terminate and the "minutes" are not related to minutes on a clock. Infinity who provides my Internet service says it is not a problem in their system. Please help. Thank you.

When in composing an email in Firefox, a message box pops up and says that I must save the email because the session will terminate in 3 minutes, 2 minutes, and one minute. The session does not terminate and the "minutes" are not related to minutes on a clock. Infinity who provides my Internet service says it is not a problem in their system. Please help. Thank you.

Chosen solution

Some web sites have a 'timer' for user inactivity. Then logs the user out. This is a site security measure. Not Firefox. Contact your e-mail provider and ask questions. BTW, at the time, were you on any other web pages? If so, the alert could have come from that.

Read this answer in context 👍 1

All Replies (5)

FredMcD
FredMcD
more options

Seçilmiş Həll

Some web sites have a 'timer' for user inactivity. Then logs the user out. This is a site security measure. Not Firefox. Contact your e-mail provider and ask questions. BTW, at the time, were you on any other web pages? If so, the alert could have come from that.

catdogbear
catdogbear Question owner
more options

Thanks Fred McD.

I was on another web page before I logged into my email. Will check my web history if or when it happens again and find out what site I was on before I logged into email. Appreciate your prompt response. Will follow up on your recommendation.

FredMcD
FredMcD
more options

If you did not log out of that site, that could be the issue.

catdogbear
catdogbear Question owner
more options

Hi Fred McD:

Thanks again for your help. You were right. It was a web site "timer".

Today I got a banner headline that said:

Xfinity (by Comcast.net) has logged me out due to inactivity. If I wanted to resume, to click here. When I "clicked here", my email account came up. This is the first time I have seen this banner. Must be something new in their system. Mystery solved.

FredMcD
FredMcD
more options

Good to hear. ALWAYS remember to log out of high security web sites, like those that your personal information, address, credit info . . . . . . . . Forum sites, like this one, you don't need to worry about since it has no private information. Safe Surfing.