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Firefox crashes

  • 4 cavab
  • 3 have this problem
  • 7 views
  • Last reply by jsussman

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After reinstalling, after cleaning off all user files, after restarting in safe mode, Firefox still crashes on the 3rd instance of printing from ANY AND ALL webpages.

Additionally it crashes when opening a PDF preview on the 3rd instance as well.

The print dialogue window comes up but when pressing the print button the entire application crashes.

After reinstalling, after cleaning off all user files, after restarting in safe mode, Firefox still crashes on the 3rd instance of printing from ANY AND ALL webpages. Additionally it crashes when opening a PDF preview on the 3rd instance as well. The print dialogue window comes up but when pressing the print button the entire application crashes.

All Replies (4)

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You can try to check for corrupted and duplicate fonts and other font issues:


If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

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Crash report ID: bp-924ce3c2-c738-48e3-bc44-1741b2150122

No changes to fonts in the last 2 years... only changes to Firefox.

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See:

If you have steps to reproduce that always work then you can add them to the bug report.

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It looks like I am having the same issue. so what's the fix?