This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't find anything that tells how to get my saved passwords and open tabs back after syncing.

  • 2 cavab
  • 4 have this problem
  • 2 views
  • Last reply by FredMcD

more options

I had to have my work computer restaged. I synced my FF before I turned my computer over to tech services. When I got my computer back and downloaded FF, I signed back into sync. But my saved passwords are not showing. I have all of the items listed in the sync menu checked (passwords, open tabs, bookmarks, etc). I finally fumbled around and got my bookmarks back and I am not as concerned with my open tabs as I am with my passwords. Thanks!

I had to have my work computer restaged. I synced my FF before I turned my computer over to tech services. When I got my computer back and downloaded FF, I signed back into sync. But my saved passwords are not showing. I have all of the items listed in the sync menu checked (passwords, open tabs, bookmarks, etc). I finally fumbled around and got my bookmarks back and I am not as concerned with my open tabs as I am with my passwords. Thanks!

All Replies (2)

more options

HI geekymom, In order to restore the previously synced passwords and tabs you will need a back up of how the profile was before you made changes to your computer.

Instructions on how to restore this folder is found in here: Back up and restore information in Firefox profiles

Unfortunately Sync is not ideal for a backup service. It will sync the devices that are currently attached. But if the passwords are found on a mobile device attached: https://addons.mozilla.org/en-US/andr.../?src=hp-dl-featured but tabs, these are stored in the local profile.

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences