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firefox has stopped working...appcrash

  • 1 cavab
  • 4 have this problem
  • 9 views
  • Last reply by cor-el

aussie01
aussie01
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Problem Event Name: APPCRASH 

 Application Name:	firefox.exe
 Application Version:	36.0.0.5531
 Application Timestamp:	54eaf3b3
 Fault Module Name:	KERNELBASE.dll
 Fault Module Version:	6.1.7601.18409
 Fault Module Timestamp:	53159a86
 Exception Code:	c06d007e
 Exception Offset:	0000c42d
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 36.0.0.5531 Application Timestamp: 54eaf3b3 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.18409 Fault Module Timestamp: 53159a86 Exception Code: c06d007e Exception Offset: 0000c42d OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: