Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox won't load ever since I switched to permanent private browsing. Console errors.

  • 4 cavab
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

noms
noms
more options

I have a Mac OS X 10.7.5. Firefox will open but hang with a blank new tab and a spinny pinwheel of death. No error messages, and I have to force quit in order to exit. Here's what I've done so far:

Waited. Restarted computer. Updated my java applet then restarted. Scanned for malware with both Avast and ClamXav. And nope, not a connection problem.

Here's what my console says about the latest attempt at opening Firefox... 4/1/15 3:49:41.000 PM kernel: firefox (map: 0xffffff800b49e1d0) triggered DYLD shared region unnest for map: 0xffffff800b49e1d0, region 0x7fff84800000->0x7fff84a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits. 4/1/15 3:49:43.163 PM [0x0-0x3e03e].org.mozilla.firefox: Failed to find nss3 in installed directory, checking system paths. 4/1/15 3:49:43.163 PM [0x0-0x3e03e].org.mozilla.firefox: SSL Observatory: Failed to initialize NSS component:Error: couldn't open library libnss3.dylib 4/1/15 3:50:05.569 PM [0x0-0x3e03e].org.mozilla.firefox: ?[NPAPI 788] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-m64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1591 4/1/15 3:50:05.569 PM [0x0-0x3e03e].org.mozilla.firefox: [NPAPI 788] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-m64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1591 4/1/15 3:50:05.570 PM com.apple.launchd.peruser.501: ([0x0-0x3e03e].org.mozilla.firefox[785]) Exited: Terminated: 15 4/1/15 3:50:05.947 PM com.apple.spindump: Firefox [785] unable to symbolicate

Can someone with expertise decrypt this and help me out? Thanks!

I have a Mac OS X 10.7.5. Firefox will open but hang with a blank new tab and a spinny pinwheel of death. No error messages, and I have to force quit in order to exit. Here's what I've done so far: Waited. Restarted computer. Updated my java applet then restarted. Scanned for malware with both Avast and ClamXav. And nope, not a connection problem. Here's what my console says about the latest attempt at opening Firefox... 4/1/15 3:49:41.000 PM kernel: firefox (map: 0xffffff800b49e1d0) triggered DYLD shared region unnest for map: 0xffffff800b49e1d0, region 0x7fff84800000->0x7fff84a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits. 4/1/15 3:49:43.163 PM [0x0-0x3e03e].org.mozilla.firefox: Failed to find nss3 in installed directory, checking system paths. 4/1/15 3:49:43.163 PM [0x0-0x3e03e].org.mozilla.firefox: SSL Observatory: Failed to initialize NSS component:Error: couldn't open library libnss3.dylib 4/1/15 3:50:05.569 PM [0x0-0x3e03e].org.mozilla.firefox: [NPAPI 788] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-m64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1591 4/1/15 3:50:05.569 PM [0x0-0x3e03e].org.mozilla.firefox: [NPAPI 788] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-m64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1591 4/1/15 3:50:05.570 PM com.apple.launchd.peruser.501: ([0x0-0x3e03e].org.mozilla.firefox[785]) Exited: Terminated: 15 4/1/15 3:50:05.947 PM com.apple.spindump: Firefox [785] unable to symbolicate Can someone with expertise decrypt this and help me out? Thanks!

Chosen solution

Perhaps trying a new profile with the same setting might determine if this is a corrupt profile issue: Profile Manager - Create, remove or switch Firefox profiles

Read this answer in context 👍 2

All Replies (4)

guigs
guigs
more options

Seçilmiş Həll

Perhaps trying a new profile with the same setting might determine if this is a corrupt profile issue: Profile Manager - Create, remove or switch Firefox profiles

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to move the current Firefox installation to the trash and reinstall a freshly downloaded Firefox version to do a clean reinstall.

You can find the full version of the current current Firefox release (37.0.1) in all languages and all operating systems here:

noms
noms Question owner
more options

Thanks, guigs2...it was a corrupted profile. Strange that this would have happened.

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.