This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I can not log in to email on cox.net

  • 6 cavab
  • 2 have this problem
  • 1 view
  • Last reply by kunkel

kunkel
kunkel
more options

Only on one computer (Windows 8.1). Happened after I installed the latest Thunderbird upgrade.

Only on one computer (Windows 8.1). Happened after I installed the latest Thunderbird upgrade.

Chosen solution

Make sure Thunderbird isn't blocked by a personal firewall.

Read this answer in context 👍 0

All Replies (6)

christ1
christ1
  • Top 25 Contributor
more options

Seçilmiş Həll

Make sure Thunderbird isn't blocked by a personal firewall.

kunkel
kunkel Question owner
more options

Don't think I have a firewall problem. Don't know how to check.

kunkel
kunkel Question owner
more options

Maybe I should uninstall Thunderbird and re-install it? Comments>

Larry K

user01229325
user01229325
more options

Waste of time. Figure out what firewall you have and make sure Thunderbird is Allowed. Firewall is usually part of your antivirus.

kunkel
kunkel Question owner
more options

Thought I sent a reply, but don't see it.

email is fine on two other computers (Windows 7) that did not have an upgrade of Thunderbird. Windows 8.1 computer did have upgrade and now has the problem,

ISP (cox.net) does not support Mozilla. Bummer!

Firewalls all seem fine for Thunderbird. Still can't connect.

Now what?

Larry Kunkel

kunkel
kunkel Question owner
more options

I ran a "severe" virus check with Norton 360. Now, all is well with Thunderbird and also Firefox--which also was affected when I did an update.

I had uninstalled Thunderbird, but it came back just fine when I re-installed it. Also, I now have Firefox okay, too. Happiness is running virus software to fix problems!