This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Crash report generating on close

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Breakin69

Breakin69
Breakin69
more options

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows.

bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

Every time I close firefox, I get a crash report message. All add ons are disabled. Last 5 are as follows. bp-36b9fae3-9b7b-4a26-973d-9a9ed2150407 4/6/2015 8:01 PM bp-7431c677-2b34-4d73-9852-50b272150407 4/6/2015 8:01 PM bp-69e4070d-ee9e-42a4-8c6c-8b3c92150407 4/6/2015 7:52 PM bp-ea2d6929-2ed9-495a-a79e-f49522150407 4/6/2015 7:31 PM bp-d8b550da-5052-45db-bc3b-20f002150407 4/6/2015 7:30 PM

Chosen solution

hi Breakin69, probably that's an issue with hardware acceleration - please try updating your graphics driver or in case there is no new version available at the moment or this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hi Breakin69, probably that's an issue with hardware acceleration - please try updating your graphics driver or in case there is no new version available at the moment or this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Breakin69
Breakin69 Question owner
more options

Thanks. I've been waiting for the graphics driver update to come out and I guess it took you suggesting it for it to finally come out. The problem is solved.