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Deleted messages not moved to Deleted items folder

  • 3 cavab
  • 4 have this problem
  • 8 views
  • Last reply by Toad-Hall

malapradej
malapradej
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Since about a month ago all messages I delete don't appear in the Deleted items folder. The settings are for all deleted items to be moved to the folder. Account settings > server settings > moved to folder .... I select the folder to move it and click OK. When I check on this it seems to have reset to 'Choose folder' again. I have deleted items from the Deleted items folder to reduce the folder size, I have also tried to make the folder synchronize locally for offline use, and have tried to use the repair facility. Nothing works.

Since about a month ago all messages I delete don't appear in the Deleted items folder. The settings are for all deleted items to be moved to the folder. Account settings > server settings > moved to folder .... I select the folder to move it and click OK. When I check on this it seems to have reset to 'Choose folder' again. I have deleted items from the Deleted items folder to reduce the folder size, I have also tried to make the folder synchronize locally for offline use, and have tried to use the repair facility. Nothing works.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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'Deleted Items' is not a default Thunderbird folder.

So, did you manually create this 'deleted Items' folder?

Are you using IMAP mail account? Is it gmail, yahoo etc ?

Have you subscribed to see the 'Deleted Items' folder - please check this?

malapradej
malapradej Question owner
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I did not create the folder. I am using a university account (ucl). How do I subscribe to see the folder?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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To subscribe to see remote server folders: Right click on the remote 'Inbox' shown in left Folder Pane, select: 'Subscribe' Select the folders you want to subscribe to see eg: 'Deleted Items'.

More info on synchronising subscribed folders: https://support.mozilla.org/en-US/kb/imap-synchronization