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Unable to login to Allianz Life. Works with Explorer!!! Help

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

sscole
sscole
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We have used Firefox with Allianz Life for months. Allianz Life states, Firefox has created an update that's not compatible with Allianz Life. ( it's part of our job to work with Allianz $$$).

We have used Firefox with Allianz Life for months. Allianz Life states, Firefox has created an update that's not compatible with Allianz Life. ( it's part of our job to work with Allianz $$$).

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Is that a problem that you are redirected to the log in page or is there a problem with a secure https connection?

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window